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At Sophie Kells Art and Jewellery your item will be processed, packaged and shipped within 2 days of your payment being received. Please allow an additional 3-5 days for delivery. If your item is taking longer, don't panic, sometimes this is simply due to a busy period/weekends/ public holidays/ or redirection. If after 10 days your item has still not arrived please contact me at sophie@sophiekells.com
During busy periods such as November and December delays can occur due to Australia Post's heavy workload, and it is recommended that you purchase registered post so that you are not disappointed by an item being lost in the mail. I am yet to have a purchase not arrive to the customer but I have on occasion had items which are damaged in transit, this is also another reason why registering your post may be worth considering.
What are the advantages of registered post?
Registered Post gives you an added level of security.
Registered Post gives you:
Proof the article was sent when lodged at the post office counter
Proof the article was received - a signature is obtained on delivery
Compensation for loss or damage of the article up to $100 for a standard registered delivery